No products in the cart.
Privacy Policy
Effective Date: 6th September 2025
Last Updated: 6th September 2025
The Barnyard (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information you provide when booking sessions, parties, or interacting with us through our website barnyardsoftplay.com and at our premises.
By using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect and process the following types of personal information.
a) Information You Provide to Us
We collect details you provide when booking, such as your name, email address, phone number, and any other information needed to manage your booking. Payment information is processed securely by our payment provider, and we do not store full card details. For party bookings, we also collect details about your event, including the date, number of guests, and any specific requests.
b) Information We Collect Automatically
When you visit our website, we automatically collect information such as your IP address, browser type, and device information. Cookies are also used to improve your experience and monitor website performance (see section 7).
2. How We Use Your Information
Your information is used to process and manage bookings for play sessions and parties, communicate with you about your booking (including confirmations and reminders), manage payments and refunds, and improve our services. If you have opted in, we may send you marketing emails and promotions. We also process data as required to comply with legal and regulatory obligations.
3. Legal Basis for Processing
Under the UK GDPR, we process your data using the following legal bases: contractual necessity to provide you with the services you have booked, legitimate interest to improve our services and ensure a safe environment, consent for marketing communications (which you can withdraw at any time), and legal obligation to comply with laws such as tax and accounting requirements.
4. Sharing Your Information
We will never sell or rent your personal information. We may share your information with trusted third parties, such as payment processors like WooPayments or Stripe to securely handle transactions, service providers who help with website hosting, booking management, and email communications, or regulatory authorities and law enforcement when required by law. All third parties we work with are required to comply with data protection laws.
5. Data Retention
We retain your personal information only as long as necessary. Booking records are kept for up to six years for accounting and legal purposes. Marketing data is stored until you unsubscribe or withdraw your consent. After these periods, your data will be securely deleted or anonymised.
6. Your Data Protection Rights
You have the right to request a copy of the personal data we hold about you, ask us to correct any inaccurate or incomplete data, request deletion of your data where legally permissible, and object to processing or withdraw consent for activities such as marketing emails. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise your rights, please contact us at info@barnyardsoftplay.com.
7. Cookies and Tracking
Our website uses cookies to enable the booking system to function correctly, improve website performance, enhance your experience, and analyse traffic using tools such as Google Analytics. You can manage or disable cookies through your browser settings, but some features of our website may not work as intended.
8. Security
We take appropriate technical and organisational measures to protect your personal data. This includes SSL encryption on our website, secure payment processing through trusted providers, and restricted access to personal data by authorised staff only.
9. Children’s Privacy
The Barnyard is a children’s play centre; however, all bookings must be made by an adult aged 18 or over. We do not knowingly collect personal data directly from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our services. The latest version will always be available on our website with the effective date clearly shown.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
The Barnyard
Email: info@barnyardsoftplay.com
Website: www.barnyardsoftplay.com
